Q. How far away is the car park?
A1. Premier parking is directly across the road from the Scillonian’s quay only about 300 yards from where you will actually board the Scillonian. Theres no need to drop off luggage at the quay if you’re using Premier parking.
A2. Standard parking is 1.5 miles and is less than a 5 minutes drive from the quay and is served by a regular shuttle in the morning and evening which is included in the cost of your parking.
When using the standard parking transport to and back from the quay is included for the driver, one passenger and reasonable luggage (reasonable means a suitcase each and hand luggage).
If you have more than one passenger, camping equipment or large heavy items of luggage please drop them. off at the quay before coming to the car park.
Excessive luggage and additional passengers may incur a surcharge or delays.
We try to be friendly and flexible so we can make exceptions to this if you’re traveling alone with children or there are other exceptional circumstances.
Please call if you want more information.
Q. What do I do with my luggage?
A1. If you’re using Premier Parking come straight to the parking area it’s a very short distance from the yard to the quay. If you have lots of luggage, camping equipment etc it may be sensible to drop this off at the quay first.
A2. If you’re using Standard Parking we will take two people (driver and one passenger) and reasonable luggage from the car park directly to and back from the quay.
If there are more than two people in the car then please drop off your passengers and luggage at the quay before coming to the car park.
There are Stevedores (Luggage handlers) in Fluorescent jackets at the luggage drop off point on the Quay so pull up as close to the Quay as possible, walk down the quay and pass your Luggage to the Stevedores and they will place it in a container for loading onto the Scillonian.
On Your return the container will be on the Quay with Your luggage waiting to be picked up.
Make sure your Luggage is properly tagged!
Q. Do you have space available for the dates we require?
A. Please call us on 01736 332727 to check for availability. Please note that if we have availability in the morning there is nothing to say it will still be there in the evening!
Q. How far in advance do we need to book?
A. Although we have sufficient space to accommodate normal demand, we only have limited space and certain times of the year are very busy. Special events on Scilly put extra pressure on this space so if you need parking during the gig racing Championships in May or for bank holidays and school holidays then early booking is advised.
Q. We forgot to book our parking and we are coming down tomorrow can you help us?
A. Please ring 07724 879482 and we will try our best to try to help you.
Q. I have a camper van which is larger than a LWB van can we park this with you?
A. We allow about the same amount of space per vehicle as a supermarket car park does and are large enough to accommodate small camper vans (regular V.W. Type 25 campers). If your camper is up to 7.2M you can book this via the website by selecting the large vehicle size. Larger coach built Hymer or similar motorhomes can still be accommodated as we have provision in our outdoor parking area for very large campers up to the size of a 72 seat coach.
Please call 07724 879482 to discuss your requirements.
Q. Are there any height restrictions at the car park as we have a top box on our car?
A. There are no height restrictions at the car parking and no extra charges for high vehicles (although see above for large coach-built campers).
Q. We are bringing a trailer, how do we book this and how much will it cost?
A. If the trailer is going to take up a whole space (most boat trailers do and some will take up more) then it will be charged as if it was a vehicle. If the trailer is smaller than a car then we charge £25.00 per eight day week or £45.00 for two weeks. For other periods please call us on 07724 879482 for prices.
Q. We are departing to (or returning from) Scilly on the Skybus/Helicopter and returning (or departing) on the Scillonian. How do we book this?
A. When booking parking which involves a Skybus/Heliport transfer let us know when completing your booking by using the additional details box. We will require your flight times and flight numbers, so please ensure you have these before booking.
For Skybus/Heliport departures or returns we can arrange for our shuttle to collect or drop you off at our car parking areas if requested. The cost for a shuttle to or from Lands End airport is £25.00 each way for up to 8 people, larger groups can be accommodated.
On your return call us on 07724 879482 from St Marys airport after checking in to let us know your flight is on time and you are coming to collect your vehicle. If you do not do this there may be a delay collecting you from Land End.
Q. We will be changing our vehicle soon and don’t know the details of the new vehicle.
A. Book the current vehicle and registration and call on 01736 332727 or text the booking reference and vehicle details (make model and registration) to 07724 879482 as soon as you know the new details.
There is no charge for changing the vehicle details.
Q. Why do you need my car key ?
We will only need your car key if you are using our Premier service. We need the key so we can carefully park the vehicles to ensure we maximize the use of the available space.
To put it simply this is because we park cars in blocks 3 deep.
If we didn’t do this the price to park here would be beyond most peoples reach.
We will not move your car unnecessarily, driving cars, even luxury cars is our business.
Q. I'm using a hire car and dont know the details.
Put the following details into the boxes for the vehicle.
Once you have the registration call us if you can to confirm the details, if all else fails we have real people at all our parking sites who can use their initiative.
There is no charge for amending the booking.
Q. We are travelling from Penzance Heliport can we use your parking?
If you’re using Penzance Heliport our Standard parking is only 2 minutes walk away. There’s parking at the heliport (for cars only) but you cannot pre book a space there. So if you need to pre book then yes you can book a space with us. If you book your parking with us the shuttle return to the car park is included in the price of your parking
PZ Heliport will recommend booking with us if you prefer to make sure you have a space reserved.
We have changed our vehicle since we made the booking
Please text your booking reference and new vehicle details to 07724879482 and we will text you back to confirm we have made the change.
Again there is no charge for changing the vehicle details.
What size is my vehicle?
Small: A vehicle no bigger than a smart car.
Medium: Most vehicles, if it fits into a supermarket sized car parking space it’s a medium sized vehicle.
Medium includes short wheel based V.W. type camper van/shuttles, Estate cars Range Rovers.
Large: Long wheel based vans, LWB Pick ups and some motorhomes (up to 7.2M in length).
If your vehicle is longer than 7.2 M then please call us on 07724 879482 to discuss.
We also have spaces large enough for 72 seat coaches.